DrivingQuest Student Enrollment Contract for Adults
Texas law requires any student enrolling in a driver education program to agree and enter into a contract with our online course. Please read through this contract and acknowledge that you understand and agree to the conditions of taking a driver education course in Texas.
You are enrolling in an online Adult Drivers Ed course, which consists of six (6) units. Each instructional unit is equivalent to 60 minutes of online instruction. The STUDENT is allowed to stop, exit, and re-enter the course at any time and resume the course. The STUDENT must complete the course within forty-five (45) days of successful enrollment. If the student does not finish the course within forty-five (45) days; the STUDENT is required to pay a re-activation fee of $25. The STUDENT has access to the course 24 hours a day, 7 days a week. Should the STUDENT have a question(s) about the course, they will have access to one of our instructors Monday through Friday 9 am – 7 pm. This access may be affected by any circumstances DRIVINGQUEST has no control of, such as bad Internet connections, storms, natural disasters, etc.
The STUDENT can pay for the course with a credit card, electronic check, or PayPal. As soon as the transaction is verified, the STUDENT will proceed with the personal validation questions and
start the course. NO CHECKS OR MONEY ORDER IS ALLOWED AT THIS TIME.
The STUDENT agrees to complete all six (6) units that are aligned with the Program of Organized Instruction provided by the Texas Department of Licensing and Regulation (TDLR) to receive a certificate of completion. If the STUDENT fails a unit, he or she is required to restart that unit from the beginning. The STUDENT acknowledges that he/she must score a 70% or higher on the final comprehensive exam to receive the certificate of completion. If the STUDENT fails the final exam three (3) times or has an expired course, he or she must restart the course from the beginning. The student WILL be required to pay again for failing the final exam more than three (3) times and/or course expiration.
To verify the identity of the student, DRIVINGQUEST may: Require the student to answer personal validation questions randomly throughout the course. These questions and answers will be presented to the STUDENT before beginning the course. The STUDENT acknowledges that the name given on the enrollment will be the name printed on the certificate. NO ALIAS/NICKNAMES ALLOWED. Students’ legal names should reflect those printed on their social security card and/or birth certificate. Any misrepresentation of the student’s name and/or identity will result in disqualification from the course.
A full refund will be made to any student who cancels the enrollment contract before midnight of the third day, excluding Saturdays, Sundays, and legal holidays, after the enrollment contract is signed by the prospective student, unless the student has completed the course and received the certificate of completion during that period. There is a $19 non-refundable fee if the course has been activated and started.
• Refund computations will be based on actual instruction received through the last date of attendance.
• If tuition is collected in advance of entrance and, if after the expiration of the 72- hour cancellation privilege, the student does not enter school, terminates enrollment, or withdraws, the school may retain up to $50 as administrative expenses; and, from the remainder, shall refund that portion of the classroom tuition and fees and behind-the-wheel tuition and fees for services not previously received by the student.
• A full refund of all tuition and fees is due and refundable in each of the following cases: (a) when an enrollee is not accepted by the school; (b) if the course of instruction is discontinued by the school at this location; or (c) if the student’s enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or misrepresentation by the owner or representation of the school.
• Refunds shall be completed within 30 days after the effective date of termination.
Change of Course Policy
Should the student need to change their current course for the following, but not limited to: change of language, and/or change of type, of course, the student will be required to pay a transfer fee. Change of course fee(s) is shown and included under “My Info” within the student’s dashboard.
The STUDENT agrees that he/she has been furnished with the school’s tuition and fees; cancellation and refund policy; and school regulations about refunds, grading policy, progress, and rules of operation and conduct. The STUDENT realizes that any grievances not resolved by the school may be forwarded to: TDLR P.O. BOX 12157 AUSTIN TX 78711. Telephone: (800) 803-9202 or 512-463-6599. This agreement constitutes the entire contract between the school and the student and no verbal assurances or promises not contained herein shall bind the school or the student. DRIVINGQUEST is prohibited from issuing an ADE-1317 certificate if the student has not met all of the requirements for course completion, and the student should not accept an ADE-1317 under such circumstances. The entire driver education course must be completed within the timelines stated in this contract. ***IF YOU HAVE REASON TO BELIEVE THAT THESE MINIMUM REQUIREMENTS ARE NOT BEING MET OR HAVE A COMPLAINT, PLEASE CONTACT TDLR, Customer Service 800-803-9202 or 512- 463- 6599. www.tdlr.texas.gov***