DrivingQuest Privacy Policy

This Privacy Policy was last updated on January 1st, 2019. You are contracting with DrivingQuest, LLC. a Texas corporation located in McAllen, Texas , United States of America (“DrivingQuest,” “We,” “Us,” or “Our”). DrivingQuest respects Your rights regarding Your privacy and personal information, and We provide this Privacy Policy (“Privacy Policy”) to help You understand how We collect, use, share, store and disclose information We obtain from or about You when You use the Services. This Privacy Policy applies to Your use of the Services. As used herein, the term “use” shall mean use, access, install, sign into, connect with, download, visit or browse the Services. Additionally, any information relating to taking Courses, including, without limitation, interchanges with the Course instructors, other Students, answers, essays and other items submitted to satisfy the Course requirements, is referred to as “Course Information.” DrivingQuest allows you to enroll in and take online Courses that meet the state requirement to obtain a driver’s license.


You should not use the Services if You do not agree with this Privacy Policy, Our Terms of Use and any other agreement or policy that governs Your use of the Services.

Table of Contents

  • 1. Our Policy Concerning Teens
  • 2. The Types of Information We may Collect
  • 3. Payment Information
  • 4. How We Use the Information We Collect
  • 5. When and How We Share/Disclose Your Information with Third Parties
  • 6. How We Keep Your Information Secure
  • 7. Modifications to this Privacy Policy
  • 8. Questions

1. Our Policy Concerning Teens

We recognize the privacy interests of Teens and We encourage parents and guardians to take an active role in their Teens’s online activities and interests. We do not knowingly collect personal information from Teens whatsoever. If We learn that We have collected personal information from a person who is under 18, We will delete such information. Parents who believe that DrivingQuest might have any information from or about a child under the age of 18 may submit a request to info@drivingquest.com and request that the information be removed.

2. The Type of Information We May Collect

DrivingQuest does not currently retain credit card numbers internally. We partner with payment providers such as STRIPE and PayPal. All direct payment gateways like STRIPE adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.

DrivingQuest may collect different information from or about You depending on the manner in which You use the Services. The following examples are provided to help You better understand the information We may collect through Your use of the Services: When You sign up to use the Services, We may assign You a unique identifying number (“ID Number”) which may be utilized for internal use.

Information Received Through Your Wireless Device: Push Notifications – If You use the Services on or through a Wireless Device, We may, in accordance with the terms of any applicable agreement with the Wireless Device carrier (and as allowed by Your privacy settings) collect certain information such as Your unique device identifier (a number automatically assigned to Your mobile or wireless device), device type, operating system version and information You may choose to provide or share, such as Your email address (collectively “Mobile Information”).

Information You Provide To Us Directly: When You sign up for the Services We will collect any information You provide to Us directly, such as the following: Registration Information: In order to use certain features of the Services, such as purchasing or registering for a Course, You are required to register for an Account, and in that case, We will collect and store any registration information You share with Us, such as Your date of birth, age, email address, password and other information that helps Us to confirm Your access to Your Account and understand more about who You are (“Registration Information”). You hereby consent to DrivingQuest providing Registration Information and/or Profile Information to Instructors as part of the Course Information when You enroll in the Course. Instructors may have other uses for Course Information.

3. Payment Information

If You make any purchases through our Services, such as Courses, We may collect certain information regarding Your purchase (such as Your name and zip code) as necessary to process Your order, and You will be required to provide certain payment and billing information directly to our payment processing partners, including but not limited to, Your name, credit card information, billing address and zip code. We do not directly access, store or collect Your credit card information, and We will not use the payment information We collect except as needed to fulfill Your purchase and/or communicate with You regarding Your transaction. Communications, Support Requests, Potential Abuse: If You contact Us for assistance, or to report a problem, concern, potential abuse or other issues regarding the Services or Users, We may collect and store Your contact information, communication, and/or other information about You, including but not limited to, Your name, email address, location, operating system, IP address or activity, and We reserve the right to conduct further research and obtain further information as necessary. We will use the information to respond to You, and research Your request/communication, all in accordance with the provisions of this Privacy Policy.

4. How We Use the Information We Collect

DrivingQuest may use the information We collect through Your use of the Services for a variety of purposes, primarily related to providing and improving the quality of our Services. For example, We may use the information We collect in the following ways:

  • Providing, administering, and facilitating Your use of the Services, including the display of customized content;
  • Resolving site problems; handling or responding to customer support questions and issues;
  • Processing or fulfilling Your request(s) and/or order(s) for Courses, products, services, information or features;
  • Enabling User-to- User communication and interaction and soliciting input and feedback to improve User experience;
  • Managing Your Account preferences, establishing Your Profile and Registration Information;
  • Monitoring the technical functioning of the Services and network;
  • Developing new and/or improved, products, services or offerings;
  • To create, review, analyze and share Aggregate Information;
  • Identifying, researching, and protecting against any actual, potential or threatened misuse, unauthorized use, or unwanted use of any of the Services, including but not limited to researching any claims made by or about other Users and/or about the Services, and such efforts of which may include information provided from third-party sources;
  • Third party hosting of the Services;
  • Analyzing trends and User traffic;
  • Resolving disputes;
  • Troubleshooting errors or issues with any of the Services;
  • Tracking purchases and usage information;
  • Communicating with You concerning Your Account;
  • Or as We, in Our sole discretion, otherwise determine to be necessary or required to ensure the safety and/or integrity of Our Users, employees, third parties, members of the public, and/or our Services. We also use Your personal information to link or combine User information with other personal information.

If You have provided Your email address to DrivingQuest We will use it for such things as: (i) responding to customer support inquiries; (ii) keeping You informed of Your Course activity, including comments from Instructors, notifications about in Course status; (iii) updating You on new Courses, product updates, and rewards programs; and (iv) in accordance with all of manners set forth in this Privacy Policy.

5. When and How We May Share/Disclose Your Information with Third Parties

We will only share Your information (including personal information) with the following third parties or under the following circumstances or as otherwise described in this Privacy Policy:

Safety, Security, Cooperation with Law Enforcement, & Compliance with Legal Obligations: We may disclose Your information to third parties, including Your personal information, if We, in our sole discretion, have a good faith belief that disclosure is: (1) permitted or required by law; (2) requested in connection with or relevant to a judicial, governmental or legal inquiry, investigation, order, or proceeding; (3) required or reasonably necessary pursuant to a valid subpoena, warrant or other legally valid inquiry or request; (4) reasonably necessary to enforce Our Terms of Use, this Privacy Policy, or any other legal agreements; (5) required to detect, prevent, or otherwise address fraud, abuse, misuse, potential violations of law (or rule/regulation), and/or security or technical issues; or (6) required or reasonably necessary to protect against imminent harm to the rights, property or safety of DrivingQuest, Our Users, employees, any minors, members of the public and/or our Services. We may also disclose information about You to Our auditors or legal advisors in conjunction with accessing Our disclosure obligations and/or rights under this Policy.

6. How Do We Keep Your Information Secure?

DrivingQuest takes commercially reasonable security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, sensitive data that You share and We collect and store. These security measures may include practices such as keeping Your sensitive data on a secured server behind a firewall, transmitting sensitive information (such as a credit card number) entered on Our Services using secure socket layer technology (SSL), internal reviews of Our data collection practices and platforms, as well as physical security measures to guard against unauthorized access to systems where We store Your information. Unfortunately, however, no system can be 100% secured, and We cannot guarantee that communications between You and DrivingQuest, the Services, or any information provided to Us in connection with the information We collect through the Services will be free from unauthorized access by third parties. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of User information at any time. Your password is an important component of Our security system. As such, it is Your responsibility to protect it. Do not share Your password with anyone else. If Your password has been compromised for any reason, You should change it immediately and contact support@drivingquest.com with any concerns.

7. Modifications to this Privacy Policy

From time to time, We may update this Privacy Policy to clarify our practices or to reflect new or different privacy practices, such as when We add new features, and DrivingQuest reserves the right to modify and/or make changes to this Privacy Policy at any time. If We make any material change We will notify You using prominent means such as by email notice sent to the email address specified in Your Account or by posting a notice on Our Services. Other modifications will become effective on the day they are posted unless stated otherwise. Any notifications regarding changes that have been posted on Our site may be removed after 30 days. If You have not used the Services within 30 days, please consult the top of this Privacy Policy to determine when this Privacy Policy was last revised as there may be changes that have occurred since Your last visit. If You continue to use the Services after the effective date of any change, then such access and/or use will be deemed an acceptance of and an agreement to follow and be bound by the Privacy Policy as changed. The revised Privacy Policy supersedes all previous Privacy Policies. For this reason, We encourage You to review this Privacy Policy any time You use the Services, and recommend that You print out a copy for Your records.

8. Questions

Please feel free to contact Us by submitting a request to support@drivingquest.com with any questions, concerns, or disputes You may have regarding our Privacy Policy. Please put “Privacy Policy” in the subject line so Your message can be directed to the correct person(s). You may also contact Us via postal mail at DrivingQuest, LLC. Attn: Legal Services, 5520 N. 10th Street, McAllen, TX 78504.


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